FAQS

SHEKELS offers several payment options for your convenience. We accept: Visa MasterCard Discover American Express PayPal Amazon Apple Pay Coinbase Official E-Gift Cards

"FREE SHIPPING ON ORDERS OVER $50+ USD" offer valid limited to Standard Shipping to United States addresses only. To redeem online, eligible customers must select this option during checkout in order to receive free shipping. Gift cards, e-gift cards, packaging, taxes, and prior purchases do not qualify toward the minimum purchase requirement and offer cannot be applied to such items. If you choose another shipping option, additional charges may apply. No adjustments on previous purchases. " SHEKELS" reserves the right to modify or cancel this promotion at any time without notice.

Orders are not eligible for changes or edits once placed unless they fall into one of the specific reasons listed below within 1 day of placing your order. Shipping address update Removal of items Change in color/size of items Order cancellation request We cannot edit your billing address, shipping method or remove or add discounts once your order has been placed.

Orders are not eligible for a cancellation request once placed unless they fall into one of the specific reasons listed below. If your order has taken more than 14 business days to ship out and you would like to request a cancellation, we will oblige by your cancellation request. In the event of an item being out of stock you may request a cancellation or swap to an item of equal value. If you have made an error on your order in regards to sizing and or color you may request for a cancellation. If your order does not fall into one of the above reasons then it unfortunately is not eligible for a cancellation request. SHEKELS will take 1-3 days to process your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account. If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing, damaged or incorrectly received please submit a return request online at no cost to you. (Damaged, defective, or incorrect items must be reported within 1 day of receiving. If such items are not reported in a timely fashion, we will not be able to accept the return. If you have questions please email us at ( shekels.asisst@gmail.com for assistance.)

Please allow 7-10 BUSINESS DAYS handling time on all orders. Some items may take an additional 2-3 business days to process. After it ships, you will be sent an email with your tracking information. If an item is not available in our warehouse, we do our best to find your item in one of our other locations. If the item is available at another location, it will be shipped in its own package. Shipping cost vary based on the weight of the package and location the package is sent to.

Shipping rates and shipment time depend on the destination country. International Shipping requires passage through customs, which may cause the delay time of arrival. International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Streetwearofficial.com, please contact your local government for specific details. INTERNATIONAL SHIPPING POLICIES We do not ship to International P.O. boxes All orders are subject to verification prior to processing and shipping. We are required to complete a customs declaration with the retail value of the item(s) purchased, SHEKELS cannot legally declare your order as a gift. Our current available shipping method is through UPS and DHL. This can change at any time. Selected products are not available to ship outside of the United States. Items we cannot ship internationally are: -Hazardous Materials: Aerosol Spray and Lithium Ion Batteries, Lighters. -Orders of any of these products will be canceled in our system. Some inventory on our site is held in our U.S SHEKELS stores, which are not able to ship internationally. If your order includes an item only available in a store we will send you an email notification. The customer assumes the cost of any return shipping for refunds or exchanges. During the order verification step we may contact you by email to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled. By completing your order you agree to pay all applicable fees. A 25% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address If your order is refused upon delivery. All original shipping cost are non-refundable

We know how important your order is. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. We will always do our best to assist you, but however, SHEKELS does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them. -United States Postal Service (USPS) 1 (800) 222-1811 -DHL Worldwide: 1 (800) 225-5345